Ransomware is malware that enters computers and mobile devices connected to the Internet by preventing access to information, usually by encrypting it and demanding a ransom so that it can be made accessible again or not disclosed.
The malware tries to spread to the rest of the systems connected to the network, thus putting business continuity at risk.
It is one of the security incidents that most affects companies and manifests itself when the information has already been kidnapped. It’s not always possible to reverse their effects, particularly if we can’t decrypt them and don’t have backups.
Today we have specific tools for the Windows operating system that can help us in the recovery process and that we teach you how to use in this article. If you have suffered such an attack and are trying to save your data, never consider paying the ransom as an option.
In this first step, we start the computer safely with networking to prevent malicious drivers and services from loading when Windows starts. This mode is chosen because it starts Windows in a primary state, using a limited set of files and drivers.
Before entering safe mode, it is necessary to enter the Windows Recovery Environment (RE). To do this, you need to perform the following steps:
Now that you’re in the Windows Recovery Environment, follow these steps to get into safe mode:
While the computer is in safe mode with networking, download and installs Malwarebytes by following the steps below to run a system scan:
Click done to finish the installation process.
This process can take a few minutes.
When the scan is complete, a screen will appear showing the malware infections detected. To remove the malicious files found, click the “Quarantine” button.
For Malwarebytes to remove malware and other malicious programs in quarantine, go to “Detection history” and click “Delete.”
To complete the malware removal process, Malwarebytes will ask you to restart your computer. The computer should boot into a normal mode when the malware removal process is complete. If not, restart your computer to get out of the safe way and continue with the rest of the instructions.
We recommend running another scan with Malwarebytes once you’re back in normal mode to ensure all malicious files are removed.
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